The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Gateshead Now is a collection of the latest news from Gateshead Council. Gateshead Council 4.0 . If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Top Jobs in Gateshead, England. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Call us on 0333 050 8887 to start the process or fill in the form. Unfortunately, this job posting is expired. The council is responsible for most repairs to your home. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. We would not replace all items, only the ones that are required. about Our Customer Scrutiny Panel needs you! Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. All rights reserved. Connected Voice are collating information about support across Newcastle and Gateshead. Read more about the Housing Capital Investment Programme. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. % [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Any resident with My Housing Account can access this service. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. To register with My Housing Account, select 'my account' at the top of the Council homepage. If so we can help you claim compensation on a NO Win, NO Fee basis. Council tenants can also be offered evening appointments for repairs from 4:30pm. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. endobj Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The department is on the lookout for more callhandlers and building technicians. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Whats in it for you? If this is not possible, we will replace with the items we hold in stock. stream Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Thursday 26th January 2023. We will need to look at what has been damaged so please don't throw anything away. As a tenant you are not automatically covered for any of your home contents. endobj This is commonly known as filing a compensation claim for despair against a housing association landlord. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. It is also possible to claim for any damage that may have been caused during repair works. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. Visit directory. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. 0191 433 3174. housingadvice@gateshead.gov.uk. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Time to have your say on the future of our leisure service. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. London We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. NE8 1HH We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Copyright Andy T - 2021. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We are Gateshead Council'sHousing Team. Some of these jobs need to be inspected before the contractor can start the work. Payslips. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Please ask your Neighbourhood Housing Team for details. Youll be paid a competitive salary plus additional allowances where relevant. You should report any damage to your local housing office. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Our housing offices are currently closed to the public. If so, please keep reading as youre just what were looking for! The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. "The garages at Leam Lane had already been condemned, and we were working towards . Our employees and contractors carrying out work will show you an identity card. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. This makes sure that everyone is treated fairly. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Employer Est. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. My flat was repaired in time for my childs birth and I received rent refunds and compensation. If you continue to miss appointments for repair work you may be charged. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Don't worry, we can still help! To keep up to date, why not follow us. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. You have the chance to buy up to 10 additional holidays per year. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. People really are our greatest asset at Gateshead Council, and we value every employee. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. : 50K - 53K. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Are you a Council or Housing association Tenant with housing disrepair issues? I have to tell you, this week I have had four complaints that have been going on for two years. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Our business support events remain cancelled for now. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We encourage our people to think differently, do the right thing and be innovative. The contractors are currently repairing seven properties a week. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. If we miss an appointment and we didn't contact you, please contact us. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. I have got this complaint, they monitor it and see it through to the end. Some work to your home is done as part of a planned maintenance or investment programme. Well, theres so much on offer and heres just a few of the highlights! Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. There are no emergency or urgent repairs outstanding at this point in time. You have the right to appeal if you don't agree with a decision to charge you for repairs. 27,852 - 30,151 a year. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. A public consultation on the future of Gateshead Council's Leisure Services has commenced. <> From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. We hope to reschedule these events at a later date. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. The site has been designed with residents and local groups to ensure it is easy to use. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. If your repair can't wait until the programme we will carry it out within the normal timescales. We hope to reschedule these eventsat a later date. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. These are repairs which could cause injuries or further damage if they are not dealt with quickly. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. This includes both small leaks and emergency repairs. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. Gateshead Council aims to complete the backlog by late March next year. Wednesday 2nd November 2022. View details of your former and current tenancies including rent statements and repair. Housing Disrepair Repairs update You can now report your non-emergency repairs. Request a FREE property inspection to find out how much your claim is worth. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. Office 3750 Internal deterioration such as damage to carpet, walls etc. Our business support events remain cancelled for now. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Wherever possible we will place the order immediately. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council 2 0 obj Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Some of these repairs need to be inspected before the repair can be done. <> xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. You can also include claims for loss of earnings and care costs if necessary. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. She added: "Someone has got to own it. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. This covers things like outside painting, replacement windows and annual gas servicing. We will pay compensation for damage which is our fault or our contractors' fault. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Reporting repairs Home. %PDF-1.5 The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Repairs & Voids. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Failure to do so could give you grounds to make a council house disrepair claim against them. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Gateshead Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Always ask to see this card before letting anyone into your home. Please continue to be patient, as we are experiencing a high volume of phone calls. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. These are repairs which need quick attention and don't need an inspection first. Planned repairs usually need an inspection before work is done. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. However, the contractor will not ask you for any money when they call. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. endobj We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice.
